Privacy Policy

Introduction

Sell My Phone Colorado (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, communicate with us through messaging platforms, or use our services.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you submit a quote request form, contact us, or communicate with us, you may provide:

• Your name
• Phone number
• Email address
• Device model, condition, and carrier information
• Any additional details you share about your device or transaction

Information from Messaging Platforms

When you contact us through Facebook Messenger, SMS, or other messaging channels, we may receive:

• Your public profile name and profile identifier (e.g., Facebook Page-Scoped User ID)
• Message content, including text and images you send to us
• Message delivery and read status
• The date and time of your messages

We receive this data through the Meta (Facebook) Platform and other messaging service APIs solely to respond to your inquiries and provide our services.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location (city/region)
• Browser type and device information
• Pages visited and referral source
• UTM campaign parameters from marketing links

How We Use Your Information

We use the information we collect to:

• Provide you with a quote for your device
• Respond to your messages and inquiries across all communication channels (SMS, Facebook Messenger, email)
• Contact you regarding your quote or transaction
• Complete the purchase of your device
• Send transactional messages related to your inquiry or sale (e.g., appointment confirmations, status updates)
• Improve our services, website, and customer experience
• Maintain internal records of transactions and communications

We do not use your messaging data for advertising, and we do not sell message content to third parties.

Automated Messaging

We may use automated tools to assist in drafting responses to your messages. All automated replies are reviewed or approved before being sent. You are always communicating with our business, and you may request to speak with a human at any time by asking in the conversation.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use third-party services to operate our business, including Supabase (database hosting), OpenPhone (SMS), and Meta/Facebook (Messenger). These providers process data on our behalf and are bound by their own privacy policies.
• Analytics providers: We use Umami (privacy-focused, cookieless analytics) and Google Analytics to understand website usage. Google Analytics may use cookies as described below.
• Legal requirements: We may disclose your information when required by law, court order, or to protect our legal rights.

Data Retention

We retain your personal information, including messages and transaction records, for up to 2 years from your last interaction with us, unless a longer retention period is required by law or you request earlier deletion. After this period, your data is permanently deleted or anonymized.

Your Rights and Data Deletion

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Delete your personal data, including all messages and conversation history
• Opt out of any marketing communications

To exercise any of these rights, contact us at sellmyphonecolorado@gmail.com or call (720) 894-8868. We will process your request within 30 days. For data deletion requests related to Facebook Messenger, we will delete all stored messages, profile data, and associated records from our systems.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data is stored in encrypted databases with role-based access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses the following tracking technologies:

• Umami Analytics: A privacy-focused, cookieless analytics service that does not collect personal data or use cookies.
• Google Analytics: Uses cookies to track website usage and traffic patterns. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads: May use conversion tracking cookies when you arrive from a Google ad. You can manage your ad preferences at Google Ads Settings.

You can control cookie settings through your browser preferences.

Third-Party Platforms

We use the following third-party platforms to communicate with you and operate our business:

• Meta (Facebook) Messenger: When you message us on Facebook, Meta processes your data according to the Meta Privacy Policy. We receive and store message content and your public profile name to respond to your inquiries.
• OpenPhone (SMS): We use OpenPhone to send and receive text messages. Your phone number and message content are processed by OpenPhone under their privacy policy.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or messaging services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Sell My Phone Colorado
2806 North Speer Boulevard, Denver, CO
Phone: (720) 894-8868
Email: sellmyphonecolorado@gmail.com